Fix emails that don't arrive

Start with the general checks, then go to the section for the email you’re missing.

Check these first

Look in your spam or junk folder.
Give it a few minutes. Emails don’t always arrive right away.
Make sure you’re checking the right inbox. If you can log in, your email is on your Profile page.
If your company filters email, ask your IT team to allow accounts@mail.flexcmms.com and notify@mail.flexcmms.com.

What to look for

Email	Subject	Sent from
Verify your email	Verify Your Email Address - FlexCMMS	`accounts@mail.flexcmms.com`
Password reset	FlexCMMS Password Reset	`accounts@mail.flexcmms.com`
Invitation	Invitation to join (your company) on FlexCMMS	`accounts@mail.flexcmms.com`
Account approved	Welcome to FlexCMMS - Your Account is Approved!	`accounts@mail.flexcmms.com`
New work order	New Work Order #(number) Created	`notify@mail.flexcmms.com`
Work order assigned	You’ve been assigned to Work Order #(number)	`notify@mail.flexcmms.com`
Work order updated	Work Order #(number) Updated	`notify@mail.flexcmms.com`
Finance reminder	Starts with Finance reminder	`notify@mail.flexcmms.com`

Other Finance emails are sent from notify@mail.flexcmms.com, with the project’s name in the subject.

Verification email

The link lasts 24 hours. To get a new one, go to the Check Your Email page and select Resend Verification Email.

The next page says Verification Email Sent! even when no email goes out, to keep account details private. That happens if:

The address you typed isn’t the one you signed up with. Check the spelling.
Your email is already verified. Try logging in instead.

If you joined through an invitation, you don’t get this email at all, because your invitation already confirmed your address.

Password reset email

The link lasts one hour, and only the newest link works. If you requested more than one, use the most recent email.

The next page says Check your email even when no email goes out. That happens if:

You typed an address that isn’t on an account. Try any other work address you may have used.
You typed a username. The reset page needs your email.

If it still doesn’t come, your company’s Admin can set a new password for you from the Users page.

Invitation email

Your company’s Admin sends this. Ask them to check the address they used and send the invitation again. Invitations last 7 days, so an old one needs to be resent anyway.

Account approved email

You get this when your account is approved. It can take a while, because accounts are reviewed before they can be used.

If your account isn’t approved, Flex CMMS doesn’t send an email. Try logging in: if you see a message about your account, login problems explains what it means.

Work order and Finance emails

Go through this list in order.

Your Email Frequency isn’t Off. Check your preferences. If it’s Off, you get no notification emails.
Your Email switch is on. Each type of notification has its own switch.
The facility includes you. Your switch alone isn’t enough. For new work orders, an Admin or Manager has to add you, or your role, to the facility’s settings. It’s off by default. See how notifications are decided.
The priority matches. A facility can limit new work order and update emails to certain priorities.
It’s been at least five minutes. Update emails wait until five minutes after the last change. Each new change restarts the wait, and someone can cancel the email while it’s waiting.
The facility has recipients set up for notes. A new note on its own only sends an email if the facility has a person selected for Work Order Updates, or has Notify all Admins, Notify all Managers or Notify all Technicians turned on.
Your account is active. Disabled accounts don’t get notification emails.

For Finance emails, you also need to be an Admin or Manager with access to the facility. By default, only status changes and project manager assignments are sent by email. Other project events appear in the app only, unless the facility changes this.

Still no email

Contact your company’s Admin. They can confirm your email address and check the facility’s notification settings. If that doesn’t solve it, email support@flexcmms.com.