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Work order priorities

A work order’s priority shows how urgent the job is. There are four priorities: Low, Medium, High and Emergency.

Who can do this: Admin, Manager, Technician, Tenant

You choose the priority when you create a work order. It starts at Low, so change it if the job is more urgent. To change it later:

  1. Open the work order and go to the Details tab.

  2. Select a new Priority.

  3. Select Update Work Order.

How priority shows up

Section titled “How priority shows up”
  • In the list: every work order shows its priority. Emergency rows have a red bar on the left edge, and High rows have an orange one.
  • In filters and search: tick priorities in the Filters panel, or search for priority:high,emergency. See View and find work orders.
  • In notifications: a facility can limit notifications to certain priorities. See Set up work order notifications for a facility.

Priority doesn’t set a due date or assign anyone. Those are separate steps.

Sorting by Priority goes in alphabetical order: Emergency, High, Low, Medium. To see only your most urgent work orders, filter by priority instead of sorting.

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