Disable a user
Disable a user when they leave your company or shouldn’t have access any more. Users can’t be deleted, so this is how you remove someone’s access. Their history stays, and you can enable the account again at any time.
Who can do this: Admin
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Select Users in the sidebar.
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Open the three-dot menu at the end of the person’s row and select Disable Account.
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Type the text shown after Confirm by typing. This is the person’s username, or their email address if they don’t have one. It has to match exactly, including capital letters.
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Select Disable Account.
Their status changes to Disabled.
What happens to the account
Section titled “What happens to the account”- They lose access right away, even if they’re logged in at the time.
- If they try to log in, they see “Your account has been disabled. Please contact an administrator for assistance.”
- They stop getting email notifications.
- Nobody can assign new work orders to them. They appear grayed out in the Assign To list, marked (Disabled).
- Their work orders, notes and attachments stay in place.
- They stay in your company and stay assigned to their facilities.
Who you can disable
Section titled “Who you can disable”- You can disable anyone in your company, including another Admin.
- You can’t disable your own account.