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Enable a user again

Enable a user when someone comes back or was disabled by mistake. They log in with the same username or email and the same password as before.

Who can do this: Admin

  1. Select Users in the sidebar.

  2. Find the person with the status Disabled, and open the three-dot menu at the end of their row.

  3. Select Enable Account.

  4. In the dialog, select Enable Account.

Their status changes to Active. Their role, company and facility assignments are the same as before.

After you enable someone

Section titled “After you enable someone”
  • Assign them any work orders they should pick up again.
  • Open Notifications in each facility’s menu and check they’re still on the lists you expect. They may have been taken off while the account was disabled.

This only works for Disabled accounts. If someone’s status is Denied, see What user statuses mean.

Section titled “Related”