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Reset a user's password

Most people can reset their own password by selecting Forgot password? on the login page, and that’s the better option because nobody else learns the password. See Login problems. Use these steps when someone can’t get to their email.

Who can do this: Admin

  1. Select Users in the sidebar.

  2. Open the three-dot menu at the end of the person’s row and select Edit.

  3. In Password, enter a new password of at least 8 characters that includes a number.

  4. Type it again in Confirm Password. This field unlocks once you’ve typed a password.

  5. Select Update User.

The new password works right away, and the person is logged out of every device. Flex CMMS doesn’t email them, so tell them the new password yourself. Afterward, ask them to choose their own with Forgot password? on the login page.

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