Frequently asked questions
Your account
Section titled “Your account”How do I change my password?
Section titled “How do I change my password?”Settings doesn’t have a password field. Log out, then on the login page select Forgot password? and follow the reset steps.
Admins can also change their own password on the Users page. Select the menu on your row, then Edit. Fill in Password, Confirm Password and Current Password, then select Update User. On this form the password must be at least 8 characters and include a number.
Either way, the change logs you out everywhere, so you’ll log in again with the new password.
How do I change my email or username?
Section titled “How do I change my email or username?”Ask your company’s Admin. They can change both on the Users page. You can’t change them from your own Profile page.
Admins can change their own the same way. Changing your own email also needs your Current Password.
Can I log in with my username?
Section titled “Can I log in with my username?”Yes, if you have one. The login page accepts your email or your username. People who join through an invitation choose a username when they create their account. If you signed up on your own, you won’t have one unless an Admin adds it, so use your email.
What does Remember me do?
Section titled “What does Remember me do?”It fills in your email or username the next time you open the login page in that browser. It doesn’t keep you logged in, and it doesn’t save your password.
How long do I stay logged in?
Section titled “How long do I stay logged in?”You stay logged in on that browser for up to a year, unless you log out or your password changes.
Why was I logged out?
Section titled “Why was I logged out?”You’re logged out if:
- Your password changed. That logs you out on every device, whether you changed it or an Admin did.
- Your account was disabled. See Account disabled.
How do I log out?
Section titled “How do I log out?”Select your name at the bottom of the sidebar, then select Log out. It’s a good idea on a shared computer or tablet.
How do I delete my account?
Section titled “How do I delete my account?”You can’t delete your own account. An Admin can disable it, which stops you from logging in.
How do I change my role?
Section titled “How do I change my role?”Only your company’s Admin can change your role. See Roles and permissions.
Finding your way around
Section titled “Finding your way around”Why can’t I see Users, Facilities or Finance?
Section titled “Why can’t I see Users, Facilities or Finance?”Those pages depend on your role. See Fix missing pages and access errors.
Why don’t I see any work orders?
Section titled “Why don’t I see any work orders?”You need to be assigned to a facility, and that facility needs to be selected in the facility switcher. See No Facilities Available.
How do I switch facilities?
Section titled “How do I switch facilities?”Select the facility name at the top of the sidebar, then choose another one. See Find your way around.
Can I use Flex CMMS on my phone?
Section titled “Can I use Flex CMMS on my phone?”Yes. Flex CMMS runs in your web browser, so there’s nothing to install. Log in the same way you do on a computer. The sidebar is hidden on a phone, so open it with the button at the top left.
Can I use Flex CMMS in another language?
Section titled “Can I use Flex CMMS in another language?”No. Flex CMMS is only available in English.
Is there a dark mode?
Section titled “Is there a dark mode?”Yes. See Change the theme.
Notifications
Section titled “Notifications”Why am I not getting notifications?
Section titled “Why am I not getting notifications?”Both the facility’s settings and your own preferences have to allow a notification. See Fix emails that don’t arrive.
Can I get one summary email a day or a week?
Section titled “Can I get one summary email a day or a week?”No. Flex CMMS sends each email as it happens. To get fewer emails, turn off the ones you don’t need. See Email Frequency.
Can I delete one notification?
Section titled “Can I delete one notification?”No. You can mark notifications as read, or clear the whole list with Delete All. Deleting can’t be undone. See Use the notification bell.
Getting help
Section titled “Getting help”Who do I contact for help?
Section titled “Who do I contact for help?”Start with your company’s Admin, who manages users, roles and access. If they can’t help, or you don’t have one, email support@flexcmms.com.
To open these help pages from inside Flex CMMS, select Help & Docs in the sidebar.